Correcting an employee should be a positive experience!
The days of management by fear and intimidation have long passed. Management styles have developed to provide encouragement and nurturing for those in the workplace. However, on occasion there is a need to provide corrective feedback to an associate; not “blunt criticism.” The challenge arises as to the proper way to correct the performance without criticizing the individual.
Use a sandwich! Not literally, but think of a sandwich as a concept. First, give the associate some positive feedback, then “sandwich the corrective criticism” in the middle and finish with a motivating comment about how you will work with the individual to improve their performance. The individual should feel as if they have been “fed” encouragement and will respond accordingly.
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